Client Services Manager

(Must Love People!)

Mercury Creative Group is a talented group of brand elevation experts that strive to bring a touch of fun to every project. We are looking for a dynamic and seasoned client services manager to join our team. We believe great client service managers are the glue that keeps projects - and people - together. We are looking for a curious listener and driven individual who excels at relationship building and communication to be the primary point of contact for planning, organizing and managing all projects ranging from single pieces of collateral to multifaceted, multichannel marketing and branding campaigns. This individual will work closely with the owner, team, and vendors on a daily basis to manage people, communicate internally and externally, delegate tasks and shepherd projects from start to finish while managing resources and meeting deadlines. 

General Client Service Manager Skills

  • Lead discussions with the client to define project scope, expectations and plan the steps needed to move forward with the creative team

  • Estimate workloads and budgets, draw up work schedules while taking into account resources, delegate tasks effectively, project documentation and reporting

  • Negotiation skills for dealing with stakeholders and getting resources to agree with deadlines

  • People skills, especially building relationships with stakeholders

  • Time management skills, strong communication capabilities and ability to deal with scope change

  • Account management skills, including proposal and quote creation

  • Analytical skills to evaluate projects and their risks

  • Strong collaboration skills and the ability to manage multiple priorities

  • Leadership skills and the ability to work with multiple people simultaneously

  • Manage digital marketing projects involving social media, SEO and analytics

Specific Qualifications & Personal Qualities

  • 3- 5 years project management and leadership experience in a creative environment. Small agency experience preferred. 

  • Experience managing the strategy, design and development of digital, branding, print, and other marketing communications 

  • Creative and active problem solver who is approachable, collaborative, outgoing and diplomatic

  • Highly organized and flexible, strong follow-through

  • Vision for both the big picture and the details

  • Proficient with calculations and spreadsheets

  • IT literate and skillful Apple user: iPhone, Macbook, iPad and Google Apps

  • Curious, enthusiastic, tenacious and fun

  • Familiarity with EOS / Traction is a plus

Key Expectations

  • Use company processes to effectively manage client and internal projects

  • Understand clients' products, services, plans, competitors and target markets

  • Time entry review and client invoicing

  • Oversee project burn and billings

  • Ensure that projects are completed on time and within budget

  • Respond to clients' requests in a timely, empathetic and professional manner

  • This role is primarily remote, however, the candidate is expected to attend scheduled live team meetings and off-site meetings and socializing 

Our Core Values

  • Invested in the company and our clients' growth

  • An agile, creative problem solver

  • Convincing communicator

  • Collaborative and encourages teamwork

  • Customer service centric     

Mercury Creative Group

Mercury is a fun and focused group of brand strategists, designers and developers working together to create compelling marketing solutions that are relevant and focused on our client’s objectives. We help B2B brands, associations and non-profits harness the power of their brand to drive awareness and growth. 

Compensation: DOQ

Benefits: Health, Paid Vacation

Ready to apply? Please send your resume and any inquiries HERE

TOGETHER WE DRIVE SUCCESS

We foster partnerships with our clients that enable us to uncover the essence of their brand. Let Mercury Creative Group help you gain a fresh perspective on communicating it in strategic ways that connect to the right audiences.

LET'S CONNECT

20 YEArs of proudly putting your best foot forward.